To verify your ID document, there are a few points to consider.
1. Have only the relevant information area in the photo
- If you take a photo of your passport, make sure that only the information page of the passport is in the photo. The same goes for driving licenses and health cards. You want to have the border of the image.
2. All text must be sharp, clear and readable
- The text must be crisp so that it is easy to read the different text elements. Note that text throughout the image must be sharp.
3. Avoid obstacles in the image
- No objects should cover elements in the image. It is especially important that no text or security elements are blocked. A common mistake is to cover elements with your fingers, so pay extra attention to this.
4. No glare or reflections
- Be careful with lighting conditions when taking a picture of your documents. Lighting is a common reason why images cannot be verified. Ideally, you should take the photo in a well-lit area.
5. Use a simple background for the image
- Make sure to use a plain background that ideally contrasts with the edges of your document (so it's easy for a system to distinguish where the document edges are). We recommend placing the document on a single color tabletop when taking the image.
6. The document must be valid (i.e. not expired)
- When you verify a document, the system also checks the content of the document. For example, if the expiration date has been reached, the document is also considered invalid.
